Privacy Policy

Effective Date: July 4, 2025

This Privacy Policy outlines how Bookmate Limited (“Bookmate”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use the Bookmate website, mobile application, and related services (“Bookmate Services”).

1. Collection of Personal Information

1.1 When you register for Bookmate Services, make a booking, list a carpark space, or contact our support team, we collect personal information including your name, email address, phone number, vehicle details (such as license plate, make, and model), property details (if you are a Host), and payment information.
1.2 Payment information is processed securely by third-party providers and is not stored by Bookmate.
1.3 We automatically collect data about your use of Bookmate Services, including pages visited, actions taken, booking and transaction records, device information (such as IP address, browser type, and operating system), and location data where permitted.
1.4 We may use cookies and similar technologies to enhance your user experience and analyze platform usage.
1.5 We may obtain additional information from third parties, such as payment processors, marketing partners, or social media platforms, to verify or supplement your data.

2. Use of Personal Information

2.1 We use your personal information to provide, operate, and improve Bookmate Services, process bookings and payments, communicate with you regarding your account and transactions, verify your identity, prevent fraud, conduct analytics and market research, and send marketing communications where permitted by law.
2.2 We may also use your personal information to comply with legal and regulatory obligations.

3. Sharing and Disclosure of Personal Information

3.1 Your personal information may be shared with trusted service providers who assist us in delivering Bookmate Services, including payment processors and IT support providers.
3.2 These third parties are required to protect your information in accordance with this Privacy Policy.
3.3 We may share anonymized or aggregated data with investors, partners, or potential buyers.
3.4 In the event of a merger, acquisition, or sale of Bookmate, your data may be transferred to the acquiring entity.
3.5 We do not sell your personal information to third parties.

4. Data Security

4.1 Bookmate implements reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.2 Payment transactions are processed by PCI DSS Level 1 compliant providers; Bookmate does not store your credit card details.
4.3 While we strive to protect your data, no system can guarantee absolute security.

5. Your Rights and Choices

5.1 You may access, update, and correct your personal information by logging into your account or contacting our support team.
5.2 You may request a copy of your personal data held by us or request deletion of your data, subject to legal retention requirements.
5.3 You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

6. Cookies and Tracking Technologies

6.1 We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
6.2 You may manage cookie preferences through your browser settings; disabling cookies may affect platform functionality.

7. Children’s Privacy

7.1 Bookmate Services are not intended for children under the age of 16.
7.2 We do not knowingly collect personal data from children under this age.

8. Changes to This Privacy Policy

8.1 We may update this Privacy Policy from time to time.
8.2 Changes will be posted on our website and app with the updated effective date.
8.3 Continued use of Bookmate Services after changes constitutes acceptance of the updated policy.

9. Contact Information

9.1 If you have questions about this Privacy Policy or your personal data, please contact us at support@bookmate.co.nz or at our registered office [Insert Physical Address].

Bookmate User Guidelines

Effective Date: July 4, 2025

These User Guidelines are established to ensure a safe, respectful, and positive experience for all users of the Bookmate peer-to-peer carpark marketplace.

1. General Conduct

1.1 All users must treat others with respect and courtesy at all times.
1.2 Harassment, discrimination, or abusive behavior is strictly prohibited.
1.3 Users must provide accurate and truthful information in their profiles, listings, and communications.
1.4 Use of the platform must comply with all applicable laws and the Bookmate Terms and Conditions.

2. Guidelines for Hosts

2.1 Hosts must have the legal right and authority to rent out their carpark spaces.
2.2 Hosts are required to provide accurate descriptions of their spaces, including availability, location, size, and any restrictions.
2.3 Hosts must maintain their spaces in a safe and accessible condition.
2.4 Hosts should respond promptly and professionally to booking requests and inquiries.
2.5 Hosts must comply with all local laws, property rules, and safety regulations.
2.6 Hosts must maintain appropriate insurance coverage for their property and rental activities.

3. Guidelines for Parkers

3.1 Parkers should verify the suitability and location of the carpark space before booking.
3.2 Parkers must use the space only for the agreed period and in accordance with the Host’s rules.
3.3 Parkers must park responsibly and safely, respecting property and neighbors.
3.4 Parkers are expected to communicate promptly with Hosts regarding any issues or changes.
3.5 Parkers are responsible for maintaining valid vehicle insurance and complying with all traffic laws.

4. Booking and Payment

4.1 All bookings must be made through the Bookmate platform to ensure security and eligibility for support and refunds.
4.2 Users must pay all fees and charges promptly as specified in the booking details.
4.3 Any payment issues or unauthorized charges must be reported immediately to Bookmate support.

5. Reporting Issues

5.1 Users should report any suspicious activity, fraudulent listings, or breaches of these guidelines to support@bookmate.co.nz.
5.2 Disputes between users should be resolved amicably or escalated to Bookmate support if necessary.

6. Prohibited Activities

6.1 Users must not list spaces they do not own or have authority to rent.
6.2 The platform must not be used for illegal activities or to facilitate unlawful parking.
6.3 Attempts to bypass platform fees or payment processing are prohibited.
6.4 Posting misleading, false, or offensive content is forbidden.

7. Safety and Liability

7.1 Users must prioritize safety when using or renting carpark spaces.
7.2 Bookmate is not responsible for any damage, theft, or injury occurring on or related to carpark spaces.
7.3 Users are responsible for their own insurance and risk management.

8. Consequences of Violations

8.1 Violations of these guidelines may result in warnings, suspension, or termination of your Bookmate account.
8.2 Serious or repeated violations may be reported to law enforcement or relevant authorities.